Tag: Brickyard Bubble

Bye-Bye Bubble

Construction crews began demolishing the Bubble this week.  By early next week, remnants of the temporary seating area should be completely removed from the Brickyard.  We’ll pause here for applause…

 

What's left of the Bubble in the Brickyard.

The Atrium will be closed until August, while construction crews renovate the kitchen and finish the seating area.   Check out the picture below to see the lighting that has already been installed in the seating and lounge space.

 

New lighting fixtures in the Atrium seating area.

 

Dising It Out: Customer Service

It’s been two weeks since the Atrium temporary serving area opened, and we want to thank everyone for their patience as we’ve worked out the kinks associated with operating a new space that is unavoidably too small to accommodate the number of hungry patrons we serve each day. Things are different…very different, from the fries to the wrap station to the seating.

We often gauge our success and failures on the variety of customer service-related email we receive on any given day. Fortunately, it’s not a lot, and while we may not always like what we read, there is always something to be learned and an opportunity to improve. Through customer emails, we were able to make some adjustments at both Lil’ Dino’s and the Wrap Bar to better accommodate our students.

Other times, customer email gives us an opportunity to educate and clarify. This week, for example, we received an email asking why we don’t do refills at the Atrium (and, for that matter, Talley), and why we charge for extra containers of Chick-fil-A sauce.  Perhaps this is a question that many students have, so I will share the answers here:

At a traditional Chick-fil-A, the sauces are kept behind the counter. Most customers are content with just two containers of sauce per meal item (the standard given to customers both at the counter and the drive-through window), and if someone wants more, they have to go to the trouble to ask for the sauce. Therefore, traditional Chick-fil-A’s do not experience a significant additional cost associated with providing an extra container here or there.

Our location, on the other hand, is not set up that way. We have never had an optimal space to be able to keep such things behind the counter and dispense them properly. Our hard cost on those containers is 26 cents, so if an inordinate number of patrons chose to take 3, 4 or even 5 per item, it adds up much faster for us than it does a traditional Chick-fil-A. Asking patrons to pay for the third container makes them think twice about taking sauce that they may or may not use.

The policy on refills is very similar. At the Atrium, you would have to pass through the cash register area to get a refill, then pass back through to go back to your seat, meaning that the cash register attendant would have to stop and determine whether or not your drink is a new purchase or a refill, which would be impossible given the amount of people trying to pass in and out of the space every day. In addition, allowing refills would make it possible for patrons to travel around the campus all day with the same cup, refilling on a regular basis.

A healthy operation places an emphasis on controlling costs, so if we did not have these sorts of policies we have no choice but to a) charge more per meal or b) significantly increase the cost of meal plans. Neither of those options is in the best interest of students.

Do you have questions or suggestions for dining? We would love to hear them. Email us at University Dining.

Atrium Slide Show

At Your Service

The Atrium is NOW SERVING!  The temporary serving area located on the right side of the Atrium opened Monday at 7:30 a.m.  Now serving Chick-fil-A, a variety of fresh pre-made wraps, and Li’l Dinos subs and salads, students can grab a bite and sit and eat in the air-conditioned Brickyard Bubble.

Patrons will have access to the Atrium Dining Hall from 7:00 a.m. to 4:30 p.m. on weekdays, except during University breaks. The Brickyard Bubble, the temporary seating area, will also be open daily during these hours.

Updates on the Renovation

Freshens Smoothies and Yogurt is expected to open after Labor Day in September.  Freshens will be celebrating the relocation with grand-opening festivities, including free tastings and coupons.  If you’re in the Brickyard craving a frozen treat, stop by the Creamery serving Howling Cow Ice Cream,  inside D.H. Library.

Atrium and Brickyard Slideshow

August 16, 2010

Flashback to the 80′s

Photo from the 1985 Agromeck

Looking back in history, the Atrium received its last major renovation in the summer of 1985.  Formerly, a mouthful– Erdahl-Cloyd Annex of the D.H. Hill Library–the food court has transitioned over the years into the Atrium Annex and then, simply, the Atrium.

The 1985 renovation transformed the Brickyard dining facility into the Atrium we know today over the summer months from April to August.   Upon its grand opening, August 30, the new Atrium combined the Annex Snack Bar and Sir Bradley’s.  The renovation greatly expanded the space and upgraded the seating area from 250 to 300.  New features included decorative lighting, elevated sections, and seated and walk-up areas.

Former Atrium restaurants included the Annex Snack Bar, Sir Bradley’s, and Sunrise Creamery.  Breakfast items included an assortment of breakfast biscuits and juices.  Lunch and dinner options included an extensive salad bar, hot dogs, barbecue sandwiches, French fries, a soup counter, hamburgers, and a deli-line with homemade breads.

The Sunrise Creamery served NC State Ice Cream (branded Howling Cow Ice Cream in 2009).  The Creamery, a nod to the former brand name, is now located in the West Wing of the library and features ice cream scoops, sundaes, shakes, cookies, milk, soft drinks, and Wolfpack-to-Go items.

The biggest change during the former renovation transformed the service style into a station-style service area , allowing customers to enter the area they want without waiting in a traditional line.  The new renovations will take that even further, with even more of a food-court feel.

In 1985, to serve patrons in the Atrium’s absence, mobile hot dog carts were put in place along with special-event trailers to maintain continued service.  The 2010 renovation however, will be done in phases to ensure more robust food service to ensure students can still get their  Chick-fil-A sandwich or a Li’l Dinos sub before the new concepts open in January 2011.

“The new dining areas are being built to provide the campus with a more attractive and efficient dining and snacking operation,” said Walt Barkhouse, ’85 Director of Operations for University Dining.  Twenty-six years later, the same holds true.  The new Atrium will be more attractive, more efficient, but most importantly very tasty!

Construction Pictures:

Brickyard Bubble Takes Shape

An Example of a Temporary Seating Bubble

As you walk through the Brickyard this fall, you’ll notice a foreign object, but rest assured it’s not from outer space.  It’s the Brickyard Bubble, a rectangular-shaped temporary seating area that will be in place for the 2010-2011 academic year.

This week, the construction crew has fenced off an area for the Bubble’s new home in the Brickyard, near the Atrium.  They’ve started to frame the temporary seating area, which appears larger with the fencing in place.  The 50×80 foot rectangular enclosure is being delivered July 12 and will be installed over the next few weeks.

Why a temporary seating area? Since the Atrium is being renovated in phases to ensure continuous food service, we needed to provide an external place for our patrons to sit down to eat.  The temporary seating area will keep everyone comfortable and safe year-round.  It is equipped with heating and air as well as a sprinkler system.

Take a virtual stroll through the Brickyard below via our slideshow.  You’ll see a mound of upturned bricks in the pictures.  Construction crews are laying utility wires, but the bricks will be back in place soon.
The bubble slideshow